Influence without Control

One of the core skills as a program manager is “influence without control.” I am stellar at this, primarily because of my work in network organizations and working with volunteers. While we had a small team at Geeks Without Bounds, nearly everyone we interacted with was volunteering their time. Same goes for Digital Humanitarian Network. Priceless experimented with hiring and paying two roles this year (I developed the hiring and accountability structures), but otherwise it’s 40 opinionated, badass volunteer planners running the core event with another 150 event volunteers helping in the days of and surrounding the event. And there is zero control over volunteers, there is only influence. So here’s how I do it, as a coordinator, program manager, and manager.

This is less about communicating effectively (maybe I’ll write about that another time), and more about attitude towards people you’re working with.

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August Joy : Finalizing the Disaster Zine!

Back when I was mildly pregnant in 2021, I figured I would need something to work on while I was on parental leave. While I’ve transitioned my career (and am currently looking for work again), I never really reached resolution about all I had learned in crisis response that hadn’t yet been applied across the field. It’s arguably part of why I left — the field had stagnated and wasn’t adapting to new technologies and practices, and one can only bash their head against that wall for so long. But I knew I had things to teach, and that there are still folks who wanted to learn about it. So I decided to use whatever time I had to put together some guidance, to wrap things up. Did I want to finish the mixed-mode system paper I’d worked on back in my academic days? No, that would be too cumbersome to get published now that I don’t have any affiliations.

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Participating in nonhierarchical organizations

Network/nonhierarchical organizing is my preferred methodology over hierarchy (that was a joke where I put my preferences into a hierarchy). And while I’ve written a fair amount about organizational structures on this blog, I’ve never really talked about what I expect of participants in a network beyond defining governance models. So this is about that. 

Intrinsic Motivation

I learned this term from Debbie Chachra, and I love it. You can learn a whole lot more in this video and in this book, but the basics are this:

  1. Purpose – You gotta know why you want to do something. In networks, this is usually either the thing the network has decided is their collective purpose together, or people joining the network are signing up to the already-stated purpose. Purpose can shift over time, and it’s good to check in on, on occasion, without getting too navel-gazey. 
  2. Scaffolding – You gotta know if you’re on the right track towards your goals within that purpose, and are making progress against that track. In networks, we usually use documentation and skill shares from folks who have already tried it in this or another context. 
  3. Autonomy – With shared purpose guiding you and scaffolding pointing the way, you gotta be able to make decisions for yourself and move without someone else telling you what to do. Because in a network, people (generally) don’t tell each other what to do. There is coordination without control.

Do the work

If you’re present, you should be contributing towards the purpose. This of course includes caring for people doing more directly related work, mentoring, etc. But separate out the philosophical navel-gazing discussion time and people from the work at hand. It’s so much fun to have those philosophical discussions! It’s even important for the purpose of the group and how you communicate that to others. But if you’re not contributing, get out of the way of the people who are and just read their newsletter instead of distracting them. 

Self awareness and integrity

Because no one is telling you what to do, and no one is tracking your work, it is vital that you have enough self awareness to notice if something is going off the rails, or your ability to deliver has changed. You then need to communicate with others about how things are going, even if it’s bad news. Otherwise a competent person who is well resourced quietly working on their own looks the exact same from the outside as someone who is in over their head and can’t deliver. 

Communication

Here, I look for transparency and sharing space. Talking about what your part is in a way that opens up the space for others to weigh in as well is vital. And I’m always a big fan of the rule of N – speak 1/Nth of the time, whether that means taking up more or less space than you’re prone to!

It’s also important here to speak only for yourself. If someone is missing from the room, work to bring them into the room. But speaking for others is paternalistic and you often get it wrong, anyway. The number of productive conversations I’ve seen derailed because someone started concern-trolling about something they barely understood on someone else’s “behalf” is staggering. 

It’s also fun to look at the COINTELPRO guide to disrupting and delaying effective action, and to just avoid doing those things. 

Why I know what I’m talking about

I’ve done a lot of network organizing since I got started in 2009. First organizing hacker and makerspaces to share skills and a 501c3 umbrella for Jigsaw Renaissance and School Factory; then connecting disaster and humanitarian technology groups to each other and responses via Geeks Without Bounds and then UN OCHA’s Digital Humanitarian Network; and now with an art and music campout festival called Priceless. I even considered being an academic for awhile on this topic and how it overlaps with hierarchical orgs at the Center for Civic Media at the MIT Media Lab and the Harvard Berkman-Klein Center for Internet and Technology. Phew.